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Chatham-Kent Health Alliance Debuts First Patient Self-Service Registration Kiosk

Chatham-Kent: June 10, 2015 -- Embarking on an innovative way to register for an appointment, Chatham-Kent Health Alliance (CKHA) has launched its first self-serve kiosk located on the Endoscopy Unit at the Chatham Campus. The express check-in kiosk allows patients to self-register themselves on the day of their procedure directly on the unit. CKHA is the first hospital in the Erie St. Clair LHIN to offer a kiosk for patients to register for an appointment.

"The addition of the self-service kiosk on CKHA's Endoscopy Unit is one of the many features the space provides that creates a modern healthcare environment, delivering care that meets patient expectations of accessibility and privacy," said CKHA's Karen Waymouth, Director of Health Information Services.

Designed with ease of use in mind, the PatientWay kiosk allows patients to quickly and conveniently register for an appointment on the Endoscopy Unit, eliminating the need to stop at Central Registration. Patient's swipe their Ontario Health Card at the kiosk. Once the health card is validated and their appointment confirmed in CKHA's registration system, forms are printed and registration is complete.

"The self-registration kiosk provides patients with a quick, easy and accessible experience - improving not only wait times but delivery of service," said Gaye Thompson, CKHA Patient Experience Advisor. "During the pilot phase the planning team was consistently mindful of the patient experience, this ensured we were successful in developing a user-friendly kiosk."

Kiosk registration provides multiple benefits for both patients and healthcare organizations, including:

  • Reducing congestion in high traffic areas of the hospital
  • Allows registration staff to support other priorities, while remaining available to assist when needed
  • Quick and easy to use for patients
  • A reduction in data inaccuracies by making it easy for patients to validate their demographic information 
  • Capturing pre-visit information such as symptoms and collecting patient satisfaction scores
  • Higher level of privacy
  • Reduces repetitive information gathering for patients who present to hospital for multiple visits
  • Kiosk is designed to be bilingual, offering registration in both English and French
  • Flexible and easily customizable by staff - able to change screen design and flow
 

Outpatient, Bob Beasley, was one of the first to use CKHA's new self-service kiosk registration on the Endoscopy Unit during its premiere
go-live session.

Self-service technologies increase patient satisfaction and enable CKHA to better engage with patients. The self-service registration kiosk on the Endoscopy Unit contributes to CKHA becoming a leader in the provision of endoscopy services in a community hospital setting.

This is the first installation of a self-registration kiosk at CKHA. The organization will continue to monitor patient feedback in the Endoscopy Unit as it considers where and how to expand the use of these devices across the organization and in other high volume areas such as Diagnostic Imaging and Ambulatory Care.

For more information contact: 

Janet Cobb, Manager, Patient Registration

Chatham-Kent Health Alliance

519.352.6401 ext. 6060 

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