Chatham-Kent Health Alliance Launches Survey to Gather Community Input

CHATHAM-KENT: June 10, 2016 – Chatham-Kent Health Alliance (CKHA) is officially launching a comprehensive community survey today. The hospital has engaged leading public opinion research firm, Ipsos, to collect a representative sample of the perceptions and views of citizens across Chatham-Kent. The survey seeks to gather information regarding the community’s opinion related to a wide range of topics including access, quality of care, personal experience, reputation and new models of care.
Individual responses and data will not be shared with the hospital and the survey will take about 15 minutes to complete.  The survey is being done by telephone and is expected to be complete by the end of June. A representative sample of Chatham-Kent residents will be contacted.
“We are extremely interested in hearing the collective voice of our community,” explained Colin Patey, President & CEO. “By engaging a highly respected third party organization to conduct this research, we will have unbiased and representative data from our community about our organization. We encourage anyone contacted to complete the survey and to provide their personal and honest opinion to the questions asked.  The opinion of this community is of great interest and value to the Alliance. We look forward to receiving the results of this important engagement activity from Ipsos later this summer.”  
CKHA initiated the community survey process in March and followed Broader Public Sector Organization (BPSO) guidelines for the procurement of services. For this project, CKHA used a competitive “request for proposal” process which requires the organization to engage the lowest cost vendor that meets the requirement.  CKHA adheres to BPSO guidelines and will disclose the full cost of the initiative once completed. The hospital is pleased to be working with Ipsos on this important initiative, which will provide a baseline of information that the hospital can measure itself against in future. 
For more information contact:
Colin Patey, President and CEO
Chatham-Kent Health Alliance

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