Chatham-Kent Health Alliance Receives Provincial High Marks for its Inpatient Psychiatric Unit

CHATHAM-KENT: May 16, 2014 -- The National Research Corporation (NRC) Canada released its 2012-13 report, titled “Patient Ratings of Overall Care and Likelihood to Recommend Ontario Hospitals.” The purpose of this report is to highlight hospitals in Ontario that have received excellent performance ratings, based on patients’ experience. 

Chatham Kent Health Alliance (CKHA) is proud to report that the Inpatient Psychiatric Unit has been recognized as the Top Performer for acute psychiatric care. CKHA has achieved a positive overall care rating of 95%, with the Ontario average being rated at 89%. There are 15 acute care inpatient psychiatric units throughout Ontario who have participated in the survey in the 2012-13 year. “It’s rewarding and validating for our team to achieve this recognition,” said Paula Reaume-Zimmer, Integrated Director of Mental Health and Addictions. “We take our survey results very seriously and our Quality Care team works along with our front line staff members to develop improvement plans, based on the feedback from patients and their families.” 

Highlights of the initiatives which the team has focused on are: creating an inpatient culture of recovery which engages the patients in their treatment planning as the key driver, empowering them, instilling new hope for their future, helping them to recognize their strengths and building on them. CKHA’s Inpatient Psychiatric Unit works closely with the Canadian Mental Health Association - Lambton Kent (CMHA) in improving coordination, handover of care and a smoother transition back into the community. Rather than discharging clients to the community with referrals or recommendations, a transitional discharge program was developed which offers a CMHA worker’s assistance or accompaniment to these appointments, which make entry into the community less intimidating and reduces their frustration. 

“Our team has taken the initiative to create innovative solutions for inpatient programming, and deliver it in a strong inter-professional model that draws on the knowledge and skills of all team members. As a psychiatrist who has an opportunity to visit inpatient psychiatric units throughout Ontario, I’m always pleased to see how forward thinking our team is and how proud I am to be part of it,” explained Dr. Chandrasena, Chief of Psychiatry, CKHA. “This recognition confirms what I’ve been able to observe first hand.” 

The Inpatient Psychiatric Unit spends considerable time focusing on improving the safety of the unit which has been recognized in the past year’s Accreditation Canada report. CKHA’s 

Mental Health and Addictions Program (MHAP), along with senior leadership, recently celebrated the news of the report with the Inpatient Psychiatric Unit staff and praised them as a leading program at CKHA with many successful initiatives and their contribution to such a substantial national recognition. 

For more information, contact: 
Paula Reaume-Zimmer Integrated Director of Operations, Mental Health and Addictions Program , Chatham-Kent Chatham-Kent Health Alliance & Canadian Mental Health Association – Lambton Kent 
519-436-6100 x2278

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