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Public Accountability & Reporting

About Us

Freedom of Information

CKHA Welcomes Freedom of Information Legislation

Ontario’s healthcare system is becoming increasingly transparent and accountable to the patients and communities it serves.

An example of this is the application of Freedom of Information and Protection of Privacy Act (FIPPA) legislation to Ontario hospitals, which took effect January 1, 2012 and is retroactive five years.

CKHA is an organization committed to transparency and accountability; we fully support the application of FIPPA to hospitals.

FIPPA, also commonly called Freedom of Information or FOI, is about providing a way for the public to access information within the control or custody of a hospital. It is about helping people get the information they want.

We are committed to working with requestors to provide the information they seek. However, hospitals have a lot of information under their control or custody that will not be shared with the public, such as personal health information, employment records or foundation/charitable donation records.

That’s because this legislation does not supersede the need to protect a patient’s or individual’s privacy. If anything, FOI makes us as healthcare professionals more acutely aware of the importance of protecting privacy – particularly a patient’s privacy -- in an increasingly transparent sector.

CKHA also welcomes the opportunity to support transparency and public accountability by regularly disclosing information (including salaries, expenses and executive contracts) -- all of which can already be found under “Public Accountability & Reporting” on our website.

Process to Request Information

To make a FIPPA request, please complete and submit a request form. You may make a request for access to records without using this form, provided you do so in writing.

All written requests are subject to a $5.00 application fee. Cash, cheque or money order must accompany the request and be payable to Chatham-Kent Health Alliance.

All requests are also subject to additional fees for searching, preparing or copying the records. If the total cost of processing your request exceeds $100, you will be provided with a fee estimate before processing begins and you will be required to pay a deposit of 50% of the total processing costs before Chatham-Kent Health Alliance begins to process your request. Please refer to Fee Schedule for a list of all applicable charges.

Download CKHA FIPPA request form
Download CKHA Fee Schedule
FOI Policy
Directory Of Record

All completed requests must be sent to:

Chatham-Kent Health Alliance
FOI Office P.O. Box 2030
Chatham,
ON N7M 5L9
Att: FOI/Privacy Officer

Can’t find what you are looking for?

Check out our FAQ's We want to make accessing information about the hospital as easy as possible. If you can’t find what you are looking for on our public website, please contact us to request the information.

Contact us at: fippa [at] ckha [dot] on [dot] ca

Freedom of Information and Protection of Privacy Act

 

Personal Health Information Protection Act


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Quality Improvement Plan

At Chatham-Kent Health Alliance (CKHA), our priority is to deliver safe, accessible quality care to the community we serve. To live our Mission, “One Team, Two Sites: Serving Chatham and Rural Kent,” and to achieve our Vision, “Together, Growing a Healthier Community,” we continuously look for ways to improve the quality of our services and the patient and family experiences within the local healthcare system.

CKHA’s Quality Improvement Plan (QIP) is evidence of our commitment to providing the highest quality, safe patient care. We are committed to setting high standards, to exceeding the expectations of our patients and to continuous performance improvement in an environment of service excellence. Improving the patient experience is a top priority at CKHA.

We are committed tour Values, “CKHA CARES.”

C – Collaboration
A – Accountability
R – Respect 
E – Excellence
S – Safety 

2018-2019

Click Here for the Quality Improvement Plan

2017-2018

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Goals and Performance

2016-17

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Goals and Performance

2015-16

Click Here for the Quality Improvement Plan

2014-15

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Progress Report

2013-14

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Progress Report

2012-13

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Goals and Performance
Click Here for the Quality Improvement Plan Progress Report

2011-12

Click Here for the Quality Improvement Plan
Click Here for the Quality Improvement Plan Goals and Performance
Click Here for the Quality Improvement Plan Progress Report

 

Frequently Asked Question

Performance & Planning

The Board approved its Strategic Plan 2018-2021 in May 2018. The plan provides for detailed goals and objectives over the 3 (three) years, which are set out to achieve the Vision: Together, Growing a Healthier Community.

The Board, through the Governance Committee, receives a quarterly report on the progress of the organization relative to the in-year (current operational year) Goals and Objectives. Status reports and comments are provided on all goals/objectives that have a scheduled start date prior to the authoring of the report.

In addition, the Board, through the Quality Committee, receives a quarterly report on the Balanced Score Card (BSC), which provides the objective measures of the organization’s performance relative to specific targets. Some of the targets on the BSC can be tied back to goals and objectives of the Strategic Plan. 

Finally, the Board, through the Resources Committee receives a quarterly report on activity and volumes negotiated with the Local Health Integration Network. Some of these targets are also tied back to strategic goals and objectives.

The Board receives all three reports in the same month respectively through the Governance, Quality and Resources Committee and therefore receives a fulsome and comprehensive picture of the organization’s performance against its strategic and operational plans.

Please Click Here to view the infographic which highlights our quarterly performance.

Strategic Plan: Goals and Objectives Monitor

The monitor is a tool used to track the organization’s progress toward the in-year strategic plan objectives. It helps to outline the work underway in each of the three years of the plan and for the organization to understand its ability to deliver the various objectives in the timeframe outlined. The monitor flags when there’s success and also when challenges are arising, which allows time for the organization to put action plans in place to ensure the timely completion of all objectives. 

The report is submitted on a quarterly basis to the Governance Committee for review, discussion and recommendation of Board approval. 

Strategic Plan Goals & Objectives

Balanced Scorecard

The Balanced Scorecard monitors CKHA performance across four domains: Quality Patient Care, People and Culture, Internal Business Processes and Utilization and Fiscal Health. The scorecard aligns to the goals and objectives set out in the strategic plan and captures other required indicators from the Quality Improvement Plan (QIP) and the Hospital Service Accountability Agreement with the LHIN.

The report is submitted on a quarterly basis to the Quality Committee for review, discussion and recommendation of Board approval.

Balanced Scorecard

Service Activity and Volumes

The Service Activity and Volumes report monitors the current amount of activity or volume provided and the amount of budget or expected cost associated with the area of activity or volume. The report captures funded activity and volume across several domains: 

  • Health Based Allocation Methodology (HBAM), which is population based funding from the government for select services; 
  • Quality Based Procedure (QBP), which is based on the volume of procedures from the government and the amount of money or funding provided to the hospital to complete each procedure (QBPs are funded through the Ministry of Health via the LHIN and through Cancer Care Ontario); and, 
  • Bundled Care, which is funding the hospital manages to support the care required for procedures both within hospital and in community.

The report is submitted on a quarterly basis to the Resources Committee for review, discussion and recommendation of Board approval. 

HBAM & QBP Scorecard

 

 

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Chatham Campus

Chatham Site

80 Grand Avenue West
P.O. Box 2030
Chatham, ON N7M 5L9

Sydenham Campus

Wallaceburg Site

325 Margaret Ave
Wallaceburg, ON N8A 2A7

1.519.352.6400