Public Service Announcement: Routine Mechanical Maintenance at Chatham-Kent Health Alliance will Temporarily Disable Phone Lines Overnight from Wednesday, August 9 to Thursday, August 10

CHATHAM-KENT: August 4, 2017 – Routine mechanical maintenance at Chatham-Kent Health Alliance (CKHA) will shut down power to the phone system, local servers and the connection to the Regional Data Centre beginning Wednesday, August 9 at 11:00 p.m. and is anticipated to end on Thursday, August 10 at 7:00 a.m. 
During this time frame incoming calls to the hospital’s telephone number (519.352.6400) will be directed to a power fail phone line. Callers who receive a busy signal are asked to call back until the line becomes available. The downtime will affect all clinical units at CKHA’s Chatham Campus and will require staff to implement their unit specific downtime pro¬cedures. Staff will make use of available power fail phones throughout the facilities and will rely on paper-based processes for patient care. All staff and physicians working during the downtime have been notified of the downtime plans by their unit/department leads and are encouraged to speak to their team leads to understand the procedures and processes in place.
Lights located outside the Public General Hospital wing (located on the northwest side of the building) will also be affected during the power outage. Staff and visitors are asked to proceed with caution in this area. Additional security personnel will be on-site during this time to escort families, visitors and staff to their vehicles by request.
CKHA has worked to ensure the appropriate processes are in place to continue to support quality patient care and to mitigate the impact on patients during the downtime. This work includes identifying high risk scenarios and building contingency plans to address these situations should they arise during the power outage.
For more information, please contact:
Betty Oldershaw, Professional Practice Team Lead (Interim)
Chatham-Kent Health Alliance
boldershaw [at] ckha [dot] on [dot] ca 


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