Strategic Plan 2018 – 2021
CKHA’s 2018-2021 Strategic Plan provides a three-year outlook on how we will work to achieve our vision of growing a healthier community. We are committed to delivering quality healthcare in Chatham and Rural Kent and as your local healthcare provider we want to keep you involved in the process. We will be updating this website as we implement our 2018-2021 Strategic Plan.
Please check back to track our progress.
One Team – Two Sites: Serving Chatham and Rural Kent
Together, Growing a Healthier Community
We will provide exceptional quality and safe care within a comprehensive community hospital
We will engage with patients, families and the community to deliver patient centred care
We will enhance access to healthcare for our community
We will leverage technology and infrastructure to enable care
We will optimize our culture and provide a safe environment for our people to be their best
We will ensure value and optimize our operating performance
CKHA would like to thank everyone who participated
in the planning process to deliver the
2018-2021 Strategic Plan.
At CKHA we are always working to improve our understanding of the local community and the people who access our services. We believe that the more we engage the populations we serve, the better the quality of the healthcare that we can deliver to the people of Chatham and Rural Kent.
That is why we worked hard to identify and engage the diverse populations we serve and organizations we partner with through an inclusive planning process.
Below are snapshots of our Community Engagement sessions and initial engagement sessions, and the valuable feedback we received.
For a full list of stakeholder groups that participated
in the Strategic Planning process download our
2018-2021 Strategic Plan.
You can also see the materials we used to help guide our discussions by clicking on the buttons below.
What We Uncovered:
The Creation of Patient Exemplars
During the Strategic Planning Process, WeRCKHA – a group that consists of CKHA staff, physicians and volunteers, the CKHA Patient Experience Community Advisory Council and the Rural Health Advisory Committee – created 14 Patient Exemplars.
These Patient Exemplars represent fictional stories reflective of localized healthcare issues that patients face as they access CKHA’s seven programs. Our Patient Exemplars were used to guide the development of our Strategic Plan. The goals and objectives set out in the 2018-2021 Strategic Plan aim to address the issues identified in these stories and improve the patient experience at CKHA.
You can explore our Patient Exemplars and how they relate to our 2018-2021 Strategic Plan by expanding the headers below.