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These Directions support a new vision - Redefining Healthcare. The vision sees CKHA becoming a magnet hospital with high staff engagement, strong marketshare, and programs of excellence. It positions CKHA as system focused and integrated, and a leader in innovation, best practices and change. Environmental scan and glossary of terms supported development of these directions. For more information about system planning in our region, visit the Erie St.Clair LHIN website.
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We will partner with patients and their families in the delivery of safe, quality care.
- Engage patients and families at least twice a year in order to strengthen patient care relationships in every Program
- Improve patient satisfaction scores from 93% to 100%
- Educate 100% of Board members, employees and physicians in Patient and Family Centred Care
- Implement 100% of Canadian Council on Health Services Accreditation patient safety Required Organizational Practices
We will attract, develop, engage and celebrate our people.
- Become one of the Top 100 Employers in Canada
- Partner with each Board Member, employee and physician to create a personal development plan
- Increase our employee engagement rate from 89% to 100%
- Achieve 100% of our health human resources targets
We will achieve excellence through innovation.
- Initiate 10 innovative projects using performance improvement methodologies
- Embrace innovation by sponsoring health research
- Become the community hospital of choice for medical and clinical education placements
- Become designated as a ‘most wired’ hospital
- Design innovative physical infrastructure across CKHA
We will set the performance standard for community hospitals.
- Achieve Hospital Service Accountability Agreement targets for fiscal performance
- Achieve 90th percentile on clinical balanced scorecard performance indicators
- Grow market share in Medicine and Surgery by 10% per year
- Exceed provincial targets for reduced wait times