Patient Care

Patient Care

What to Bring

What to Bring


  • Your requisition form from your healthcare provider.
  • Your Ontario Health Card (green with photo or red and white). If you have a red and white health card, please bring photo ID with you (ie. driver’s license) to validate your identity.
  • Your Social Insurance number and WSIB claim number (for workplace sustained injuries).
  • Details of any additional health coverage or insurance policies including: 
    • Your employer
    • Know your coverage (semi or private) or do you have a deduction or a cap (eg. insurance provider pays 50% of your semi-private room)
    • Bring your semi or private insurance card
    • If your insurance provider pays a portion of your room charge, bring a cheque or credit card to pay the balance owing at the time of discharge


Your Personal Belongings

Please keep only the personal items required to make your stay more comfortable (example: bathrobe, slippers, personal grooming articles, etc.). 

If you wear dentures, prescription glasses, hearing aids or a prosthetic device, please take special care they do not become misplaced. All electrical items such as hair dryers, radios, and electric shavers must be safety-checked by our Engineering Department prior to use. Please inform your nurse of these items in your possession. We do not assume responsibility for your money, valuables or personal belongings.

What not to Bring

What not to Bring

  • Large sums of money
  • Jewelry and items of sentimental value
  • Alcohol and tobacco products



Discharge Planning


Discharge is a planned event that involves the patient and the family. Your doctor, nurses and other healthcare professionals help you coordinate your care so that you are well prepared to return home when possible we work with many community resources. When necessary, to provide follow-up on your recovery when you leave the hospital.

On the day you leave, we ask that you arrange to check out of the hospital before 10:00 a.m. This allows time to prepare for the admission of new patients who need care. Please let your nurse know if this is a problem.

Follow-up Medical Appointments

After discharge from the hospital, your doctor may require follow-up tests or procedures to monitor your health. Some services at Chatham-Kent Health Alliance require pre-scheduled appointments, while others are available on a walk-in basis. Pre-scheduled appointments allow more timely, efficient delivery of patient care.

Pay Bill Online

Would you like to pay your bill online?  Click Here for the payment page.


Your physician, hospital staff and, in some cases, Erie St. Clair LHIN  staff will be involved in planning for your discharge from the hospital. We will start planning for your discharge as soon as possible so that we are able to transition you home or to another healthcare facility safely on the day of discharge.  Click Here to view our patient transportation brochure. 

Together with the LHIN, Chatham-Kent Health Alliance supports a Home First philosophy. Should a move to a long-term care home be needed, our goal will be for you to access long-term care from the community by returning home first. Admission to long-term care is a complex process, and it is better for patients to make these types of life-changing decisions from a comfortable, familiar environment such as the home. 

For some patients, once acute hospital treatment is complete, other care settings may be beneficial to help meet care needs. These are often short-stay options and may include Rehabilitation or Convalescent Care

When your physician discharges you and/or your next care setting becomes available, please be ready to leave the hospital by 10:00 a.m. on the day of your discharge. Please be sure that you have reviewed with your healthcare provider any medication and follow-up appointments, and that you have clothing and footwear to return home. Please also plan for transportation well in advance. If possible, we recommend that you make arrangements for transportation before your discharge date. If you are in need of a local patient transportation service, C.H.A.P. and Voyageur have friendly, courteous and professional staff on-hand to assist you with your transportation needs. These services offer transport for stretchers, wheelchairs and taxi. It is the responsibility of you and/or your family or caretaker to pay for your transport costs. The following agencies are available to assist patients with transportation:

Voyago Logo

Voyageur Patient Transfer Services - 1.855.263.7163
To learn more about Non-Emergency Transfer Services from Voyageur, click here

   CHAP Logo

C.H.A.P. - 519.354.6221 x 242 or 246
To view transport service fees from C.H.A.P. click here 

Frequently Asked Question


Please note, a set of FAQs geared towards COVID-19 can be found by clicking here or on our Visiting page.

It’s an Emergency! What do I do?

In Chatham-Kent telephone 911 for Ambulance service. CKHA offers 24-hour Emergency Departments at hospital sites in Wallaceburg and Chatham.

Where is the hospital located?

Chatham-Kent Health Alliance has two sites:

80 Grand Ave. W. Chatham, ON 

For driving directions, click here.

325 Margaret Ave. Wallaceburg, ON

For driving directions, click here.

I don’t have a doctor. What do I do?

In a medical emergency, go to the nearest Emergency Department.

Click Here for the Health Care Connect Program Website 

Call Telehealth Ontario for free, confidential telephone access to a Registered Nurse 1.866.797.0000

When can I visit?

Visitor restrictions remain in place with exceptions for patients who fall under specific criteria. CKHA has also introduced the concept of "Care Partners." For more info on visitor restrictions and the Care Partner program, click here.

Where do I park?

Hospital parking includes municipally-operated meters on and around the property, gated lots payable upon exit (Chatham Site) and pay-and-display kiosks (Wallaceburg Site).

For frequent visitors and family, weekly and monthly reduced parking passes can be purchased from the Precise Parklink Office at the Chatham Site (located in Lot C, nearest to the main entrance) and from Admitting at the Wallaceburg Site (located in the main lobby area).

CK Inter-Urban Transit bus company (a privately owned transportation company) also provides bus service from Wallaceburg to Chatham. For more information, please call 519.354.7433.

For more information on parking, please click here.

Do you have a Pharmacy on-site?

Located at CKHA’s Chatham site (near Tim Hortons), Elston Pharmacy is open weekdays from 9:00 a.m. to 5:00 p.m.  For more information click here.

Please contact Elston’s directly to arrange curbside pick-up today – 519 354 2444.

Do you have a Gift Shop?

Boutique Grand located at the Chatham Site is now open Monday to Friday from 10 a.m. to 5 p.m. Please note the gift shop is open to only patients, visitors and families at this time and remains closed to the general public. The Serendipity gift shop at the Wallaceburg Site remains closed until further notice.

Can I pay my bill online?

Yes you can pay your bill online.  Click Here for the payment page.

Do you have a Cafeteria?

Café Grand and the outdoor picnic areas are currently closed to the general public until further notice. Services are available for patients, essential visitors and staff.

Café Grand (Chatham Site) is open Monday to Friday from 7:45 am to 2:00 pm. There are also vending machines, stocked daily, available at both sites.

How do I contact a patient in your hospital?

Call 519.352.6400, followed by the patient’s telephone extension. If you do not know their extension, at the prompt of the automated attendant, press the number zero to speak to an operator who can assist you.

Can I order television service for a hospitalized patient?

In-room television rental service is offered by Hospitality Network. To make arrangements for rentals and payments call 1.866.223.3686 weekdays during normal business hours.

Is there public Wi-Fi available at the hospital?

CKHA is pleased to offer free access to Wi-Fi through its Guest Network. Guests who leave the hospital should check their settings to confirm they are fully connected upon return. There is no guarantee of Wi-Fi access at CKHA.

What accessibility features are available at the hospital?
We are committed to removing barriers to persons with disabilities wherever possible and strive to integrate accessible care and services across our hospital sites. For those visiting with accessibility needs, we offer assistance when you arrive to safely enter the building at our Chatham and Wallaceburg sites. Please call ahead before your visit to our switchboard at 519.352.6400 and ask for accessibility services. 


Is there a designated smoking area at the hospital?

As of January 1, 2018, our Chatham and Wallaceburg Sites became 100 per cent smoke-free. New provincial legislation prohibits smoking cigarettes and any other smoking product on hospital property; this includes existing smoking shelters, exterior grounds, parking lots, bus shelters, the property of 47 Emma Street and the Foundation of CKHA.  This new provincial legislation helps protect our patients, families, visitors, staff and the public from the hazards of second-hand smoke. 

Under these new restrictions, hospital security guards are the first line of enforcement and will have the ability to ticket people who are smoking on hospital property. CKHA works with the Chatham-Kent Public Health Unit’s Tobacco Enforcement Officer, who has grounds to lay charges. Violators are subject to a fine of $175 up to a maximum of $5,000.

For site maps with property lines:


To learn more about the Smoke-Free Ontario Act, visit:

Are there job openings at CKHA?

For a complete list of our job openings click here.

Can I volunteer at CKHA?

To ensure the safety of our patients, staff, volunteers and community as a whole, CKHA has suspended volunteer activities until further notice.

How do I make a donation?

The Chatham-Kent Health Alliance Foundation would be pleased to receive and steward your gift to a site or department of your choice, or towards the most needed cause at CKHA. You can contact them by calling 519.436.2538 or via email at foundation [at] ckha [dot] on [dot] ca. Your donation is deeply appreciated.

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Chatham Campus

Chatham Site

80 Grand Avenue West
P.O. Box 2030
Chatham, ON N7M 5L9

Sydenham Campus

Wallaceburg Site

325 Margaret Ave
Wallaceburg, ON N8A 2A7