Patient Experience
At Chatham-Kent Health Alliance (CKHA), patients, their families, and our communities play a vital role in helping us improve the care, service, and experience we provide.
As your community hospital, we value easy-to-access healthcare rooted in equity and kindness. Your voice matters, and there are many ways you can help us make care better for everyone:
- Understand your rights and responsibilities as a patient.
- Reach out to the Patient Relations Office to share compliments, suggestions, concerns, or questions.
- Complete a patient satisfaction survey after your hospital experience.
- Join our Volunteer Patient Experience Advisory Program to share your perspective and help shape care.
Visit any of the tabs in this section to learn more about how you can support your local hospital and contribute to a positive patient experience.
Patient Rights & Responsibilities
Chatham-Kent Health Alliance’s Patient Rights & Responsibilities is a list of values which was developed in partnership between the organization and patients and families. The values reflect what is important to the community and team members when receiving and providing care.
As a patient, you have the right to:
- Be treated with respect, dignity and independence
- Effective communication, information and education
- Be fully informed about your treatment options
- Make an informed choice and give informed consent to your treatment
As a patient, you are responsible for:
- Actively participating/partnering in your care
- Communicating with your health care team
- Treating others with dignity and respect
- Keeping yourself and everyone safe
