CKHA’s 2021-2024 Strategic Plan provides a three-year outlook on how the organization will work to achieve its vision of growing a healthier community. The hospital is committed to delivering quality health care in Chatham and Rural Kent and as a local health care provider, CKHA wants to keep its stakeholders involved in the process.

One Team – Two Sites: Serving Chatham and Rural Kent
Together, Growing a Healthier Community


Strategic Directions – What We Will Do
Strategic Enablers – How We Will Do It
The Process
CKHA is always working to improve its understanding of the local community and the people who access the hospital’s services. CKHA believes that the more it engages the populations it serves, the better the quality of health care that it can deliver to the people of Chatham and Rural Kent. That is why CKHA worked hard to identify and engage the diverse populations it serves and the organizations it partners with through an inclusive planning process.
CKHA’s 2021-2024 Strategic Plan was developed through virtual consultations and engagement sessions with various groups and individuals. These engagement sessions allowed the organization’s internal and external stakeholders to share their ideas about CKHA’s strengths and opportunities, as well as desired programs and services. CKHA would like to thank all the participants for their hard work and dedication in helping the organization cultivate wellness together to achieve its Vision of “Together, Growing a Healthier Community.”

What We Uncovered:
The Creation of Patient Exemplars

These Patient Exemplars represent fictional stories reflective of localized health care issues that patients face as they access CKHA’s seven programs. These Patient Exemplars were used to guide the development of CKHA’s Strategic Plan. The goals and objectives set out in the 2021-2024 Strategic Plan aim to address the issues identified in these stories and improve the patient experience at CKHA.
You can explore the Patient Exemplars and how they relate to the 2021-2024 Strategic Plan by expanding the headers below.
Do you have a question or comment for CKHA about our 2021-2024 Strategic Plan? We’d love to hear your thoughts and welcome your feedback.